Shipping policy

At Bellenzi, we aim to provide a smooth and reliable shopping experience for our customers. To keep things simple and transparent, we maintain clear shipping guidelines for all orders placed through our website. We currently provide free shipping on every order within the United Kingdom. At this moment, we only deliver orders within the United Kingdom and do not ship internationally.

Delivery Times

Below you can find the estimated delivery timeline for our shipments:

Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders submitted after this time will be handled on the following business day, which may extend the overall delivery estimate by one day.

Order processing time: 1 to 4 business days (Monday to Friday). After your order has been processed and prepared, it will be dispatched through one of our trusted delivery partners.

Shipping transit time: 6 to 12 business days (Monday to Friday).

Estimated total delivery timeframe: 7 to 16 business days.

Carrier Services

For deliveries within the United Kingdom, we work with reliable and well-known courier partners, including:

  • Royal Mail
  • DPD
  • UPS
  • FedEx

Shipping Costs

Free Shipping: Every order placed on our website qualifies for free shipping, and there is no minimum purchase requirement.

Delivery Issues

If you encounter any problems with your shipment, such as delays, damaged parcels, or missing packages, please contact our customer support team as soon as possible. Our team will investigate the issue and assist you in resolving it quickly so your order can arrive safely.

Tracking Your Order

After your order has been shipped, you will receive a confirmation email containing your tracking details. With this tracking number, you can follow the progress of your package through our Track My Order page.

Questions?

For more information, please visit our Frequently Asked Questions page or reach out to our customer support team.

Contact Information

Store Name: Bellenzi

Company Name: LYEN GROUP LTD

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Email: support@bellenzi.com

Phone: +44 7458 148741

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We aim to reply to all emails within 24 hours during business days (Mon–Fri). Messages received during the weekend will be answered on Monday.